About Tech Mahindra
Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services and solutions. As part of the Mahindra Group, Tech Mahindra brings a wealth of experience in delivering technology-driven business solutions across industries. The company’s vast network, cutting-edge technology, and innovative approach have positioned it as a global leader in the IT and consulting sector.
The company has been consistently recognized for its excellence in customer service and the quality of its workforce. Tech Mahindra prides itself on being a people-first company, fostering an environment where employees grow and succeed professionally.
Tech Mahindra, a renowned Indian multinational information technology services and consulting company, is conducting a Walk-In Drive on 15th and 16th September 2024 for the role of Customer Care Executive. With its headquarters in Pune and registered office in Mumbai, Tech Mahindra is a part of the Mahindra Group and has a global presence across 90 countries. The company boasts a $6 billion revenue and a workforce of over 158,000 employees. This event is an excellent opportunity for freshers and candidates with experience looking to join a globally recognized IT services provider.
Job Description
The role of Customer Care Executive at Tech Mahindra requires candidates to interact with customers and provide timely and effective solutions to their queries. The key responsibilities include:
- Providing the best resolutions to customer queries, ensuring a high level of customer satisfaction.
- Working in rotational shifts (24×7), which may include night shifts, depending on the business requirements.
- 6-day work week with a rotational weekly off.
This role demands excellent communication skills and the ability to handle customer concerns effectively. The company is particularly looking for candidates who can join immediately and are flexible in adapting to different shifts.
Requirements for the Job
- Educational Qualification:
- Candidates with any undergraduate or graduate degree are eligible to apply.
- Experience:
- Freshers with no prior work experience can apply.
- Candidates with 6 months of documented BPO experience will be preferred.
- Skills:
- Good communication skills are a must.
- Should be ready to join immediately.
Salary Package and Benefits
- Salary: The package ranges from ₹1.70 LPA to ₹3.7 LPA depending on the candidate’s experience and qualifications.
- Additional Benefits:
- Provident Fund (PF) and Employee State Insurance (ESI) benefits will be provided as part of the compensation package.
This salary structure, along with the additional benefits, ensures that employees are well-compensated for their efforts and receive proper financial and social security.
Job Details
- Job Role: Customer Care Executive
- Experience: 0 to 4+ years
- Qualification: Any Graduate or Undergraduate
- Job Location: Noida, Ghaziabad, Delhi/NCR
- Number of Openings: 1
Walk-In Interview Details
- Dates: 15th – 16th September 2024
- Time: 9:30 AM to 5:30 PM
- Venue: B19, Sector-62, Noida (Opposite DME College, Nearest Metro: Sector 62)
- Contact Person: Ritika Barjatya
Contact Number: 8750005143
Interested candidates can walk-in directly to the given address or contact Ritika for further details. Don’t forget to mention Ritika’s name on the top of your resume for smoother processing.
Why Join Tech Mahindra?
Tech Mahindra is known for its employee-centric policies, innovative work culture, and global exposure. By joining the company, candidates can expect to grow both professionally and personally in a vibrant, high-energy environment. Some key reasons to consider Tech Mahindra include:
- Global Presence: As a multinational organization, Tech Mahindra offers employees the opportunity to work with a diverse client base and global teams.
- Career Growth: Tech Mahindra has a well-structured career growth framework, providing ample opportunities for learning, development, and promotions.
- Cutting-Edge Technology: Employees at Tech Mahindra work on the latest technologies, which helps them stay updated with industry trends and become more proficient in their respective roles.
- Work-Life Balance: While the job requires flexibility in terms of shifts, Tech Mahindra ensures that its employees maintain a healthy work-life balance with proper support and breaks.
What to Expect in the Walk-In Interview
The walk-in interview process is straightforward and designed to identify candidates with the necessary skills and motivation for the Customer Care Executive role. Here’s what you can expect during the process:
- Initial Screening: Candidates will be evaluated based on their resume, qualifications, and experience. It’s important to carry an updated resume and relevant documents to the interview.
- Communication Skills Assessment: Since the role involves customer interaction, your communication skills will be a key focus. Expect questions or scenarios where you’ll need to demonstrate your ability to handle customer queries effectively.
- Shift Flexibility: Be prepared to discuss your availability for working in 24×7 shifts. The interviewers will likely assess your comfort level with rotational shifts and night shifts.
- Experience Verification: If you have prior experience in a BPO or similar role, the interviewers may ask you to provide details of your responsibilities and how you handled specific challenges in the past.
Preparation Tips for the Walk-In Interview
- Update Your Resume: Ensure your resume highlights any customer service or communication skills you possess. If you have relevant experience in a BPO or customer support role, mention specific accomplishments or challenges you’ve overcome.
- Practice Communication: Since communication is a key aspect of the job, practice speaking confidently and clearly. You may want to rehearse answering typical customer service-related questions.
- Be Punctual: Walk-in drives usually have many applicants. Arrive early to ensure you’re among the first few candidates. This gives you an advantage in standing out.
- Dress Professionally: First impressions matter. Wear business casual or formal attire to make a professional impression.
How to Apply
Interested candidates have two options to apply for this walk-in drive:
- Direct Walk-In: Candidates can attend the interview directly by walking in to the following address:
- Address: B19, Sector-62, Noida (Opposite DME College, Nearest Metro: Sector 62)
- Contact Person: Ritika Barjatya
Contact Number: 8750005143 Make sure to mention Ritika’s name on the top of your resume for easy identification.
- Drop Resume: Candidates can also send their updated resume to the provided number or call for any inquiries before attending the interview.
Conclusion
This walk-in drive by Tech Mahindra offers a fantastic opportunity for both freshers and experienced candidates to secure a role in one of India’s leading IT companies. With its commitment to employee development and a dynamic work environment, Tech Mahindra is the ideal place for individuals looking to build a career in customer service. If you’re passionate about working in a 24×7 customer-centric role and possess the required communication skills, don’t miss this chance to attend the walk-in drive on 15th – 16th September 2024.