Genpact Mega Walk-In Drive for Freshers – Customer Service Voice Roles (Hindi & English)
Genpact, a leading global professional services firm, is hosting a Mega Walk-In Drive for freshers for Customer Service Voice roles. This is a fantastic opportunity for those seeking free jobs, today jobs, and latest jobs in the field of customer service. The event is scheduled for 12th November 2024 in Hyderabad, and it is open to individuals who are passionate about delivering exceptional customer experiences. Genpact’s inclusive and supportive environment offers a great platform for freshers to kickstart their careers in one of the most dynamic industries.free jobs https://freejobsbadi.com
Why Should You Attend the Genpact Walk-In Drive?
- Freshers Welcome: If you are a recent graduate, this is a perfect entry-level role in a reputed multinational company.
- Flexible Shifts: You will have the flexibility to work in any shift, including weekends, making it an ideal job for those looking for flexibility.
- Growth Opportunities: Genpact offers ample opportunities to grow within the company, with ongoing training programs and professional development.
- Great Work Environment: As one of the top companies in the world, Genpact believes in building a diverse and inclusive work culture, where employees are valued and supported.free jobs
Job Position Details
- Role: Customer Service – Voice (Hindi & English)
- Industry: BPO / Call Centre
- Location: Hyderabad (On-site)
- Experience: Freshers eligible
- Shift: Flexible shifts, including weekends
- Salary: Competitive and performance-based incentives
- https://www.genpact.com
Industry: The BPO or Call Centre industry is known for its fast-paced environment and numerous career opportunities. By joining Genpact’s Customer Service team, you will become part of a global company that services some of the biggest brands in the world.free jobs
Key Responsibilities
As a Customer Service Representative at Genpact, your daily tasks will include:
- Responding to Customer Queries and Concerns: You will be the first point of contact for customers, addressing their concerns and resolving issues related to products and services. Whether it’s over the phone or through email, you will communicate clearly and professionally with customers to provide top-notch service.
- Assisting in Data Collection: In this role, you will also assist customers in collecting necessary data for account recovery, helping to restore services where needed.
- Understanding Client Processes: To serve customers effectively, it is important that you understand the policies, products, and processes of the client company. You will be trained on how to follow these processes to provide efficient and accurate solutions.
- Escalating Customer Issues: If a customer’s issue cannot be resolved on the spot, you will reproduce the issue and escalate it to the appropriate department or supervisor for further action.
- Providing Exceptional Customer Service: Above all, your primary responsibility will be to ensure customer satisfaction. By offering friendly, helpful, and knowledgeable support, you will ensure that customers have a positive experience with the brand.
In the BPO sector, customer service roles are crucial in building lasting relationships with customers. Your role will have a direct impact on customer satisfaction, making it an important part of the company’s success.
Qualifications
To be eligible for the Customer Service Voice Role at Genpact, candidates must meet the following qualifications:
- Minimum Requirements:
- A graduate degree in any discipline, excluding law, is required.
- You must be proficient in both Hindi and English – reading, writing, and speaking fluently in both languages.
- Preferred Skills:
- Analytical Skills: Strong ability to analyze situations and identify solutions quickly.
- Communication Skills: The ability to communicate effectively with customers, demonstrating patience, empathy, and professionalism.
- Customer-Centric Approach: A positive attitude and a focus on solving customer problems are key traits for success in this role.
- Flexibility: Willingness to work in flexible shifts, including weekends, is a must.
Having these skills will help you succeed in this customer service role and increase your chances of excelling within the company.
Walk-In Interview Details
The walk-in drive is a free jobs event, and it’s an excellent chance for freshers to apply directly. Here are the details you need to know:
- Date: 12th November 2024
- Time: 11:30 AM – 1:00 PM
- Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
This is a great chance for anyone in Hyderabad looking for a new job. If you have been looking for today jobs, this walk-in drive is an opportunity to attend without any prior appointment.
Documents to Carry
To attend the interview, make sure you have the following documents with you:
- 3 copies of your updated resume: It is essential to have multiple copies of your resume to submit during the interview.
- 3 passport-size photographs: Standard requirement for interview documentation.
- Original Aadhar card and 2 photocopies: Government-issued identification to verify your identity.
- https://www.genpact.com
Make sure you carry all the necessary documents to ensure a smooth process.
About Genpact
Genpact is one of the world’s leading professional services companies, with a diverse and inclusive workforce of over 125,000 employees across 30+ countries. With a strong focus on digital transformation and innovation, Genpact offers its clients a range of services, including customer service, finance and accounting, supply chain, and more. The company’s values of integrity, innovation, and customer success drive everything it does.
Genpact is committed to creating a workplace where employees can thrive and grow professionally. The company provides continuous learning opportunities, a supportive work environment, and a culture of diversity and inclusion.
For more details about the company and its work culture, you can visit their official website at genpact.com.
Important Notice for Applicants
- Genpact does not charge any fees for attending interviews or being hired.
- Fraudulent Job Postings: Be cautious of job scams that ask you to pay money or buy kits/equipment. Genpact’s recruitment process is always free of charge.
If you come across any fraudulent job postings claiming to be from Genpact, make sure to report them immediately.
Conclusion
If you are a fresher looking for customer service roles, today jobs, or latest jobs in Hyderabad, then this Genpact Mega Walk-In Drive is the perfect opportunity for you. Whether you’re seeking to start your career in customer service or looking for flexible work hours, Genpact offers an inclusive environment that supports career growth. Don’t miss this chance to attend the walk-in interview on 12th November 2024!
Genpact’s customer service roles offer excellent job stability, a competitive salary, and the chance to work with a global leader in the BPO industry. So, if you meet the qualifications and have the required skills, make sure to attend the walk-in drive. Best of luck with your career journey!