HCLTech, a global leader in technology and IT services, is hosting a Mega Walk-In Drive for the role of Email Support at its Gurugram location. This opportunity is ideal for fresh graduates who are looking to start their careers in a non-voice customer support role, specializing in email-based assistance. This position allows candidates to showcase their communication and problem-solving skills in a professional environment while working with one of the industry’s most respected organizations.letest jobs
About the Position: Email Support Role
The Email Support role at HCLTech is a full-time, permanent position designed to assist customers through email, providing high-quality customer service and problem resolution. In today’s digital age, email support plays a vital role in maintaining smooth communication with customers, and this role emphasizes efficient, clear, and accurate responses. For freshers eager to make a meaningful start in the customer service domain, this is a chance to work with an industry giant known for its excellence in technology and client services.freejobs https://www.hcltech.com/careers/careers-in-india
Key Job Details
- Position: Email Support (Non-Voice)
- Company: HCLTech
- Location: DLF Cyber City, Gurugram
- Experience Level: Freshers (0 years)
- Employment Type: Full-Time, Permanent
- Salary: Not disclosed
- Shift Pattern: 24/7 rotational shifts with 5 working days and 2 rotational days off
- Additional Benefits: Chargeable cab service and a one-time meal
Eligibility Criteria
This role welcomes graduates from any discipline except for those with degrees in BCA, MCA, BTech, or MTech. Here are the key requirements for candidates:freejobs
- Education: Open to graduates from diverse fields, excluding technical or engineering backgrounds.
- Skills:
- Proficiency in written English with excellent communication skills.
- Strong email writing skills are essential, as the role involves resolving customer queries effectively through written communication.https://www.hcltech.com/careers/careers-in-india
- A customer service-oriented mindset, with a focus on understanding and resolving client concerns.
Key Responsibilities of an Email Support Executive
The Email Support position involves multiple tasks aimed at providing customers with efficient and accurate responses to their queries. Here are some primary responsibilities that the role entails:
- Customer Query Resolution:
- The Email Support executive is responsible for responding to customer inquiries through email in a timely and accurate manner. Each email response should reflect a deep understanding of the customer’s concern and should be crafted to provide clear and concise information.
- Additionally, the executive is expected to maintain a professional tone and demonstrate empathy in each interaction, ensuring a positive experience for the customer.https://www.hcltech.com/careers/careers-in-india
- Problem-Solving and Deductive Reasoning:
- Utilizing problem-solving skills, the executive must analyze each customer query and come up with an appropriate response that not only addresses the immediate concern but also considers the broader impact on customer satisfaction and company policies.
- The executive must apply deductive reasoning to make informed decisions, ensuring the best possible solution is provided.freejobs
- Collaboration with Cross-Functional Teams:
- As part of the role, the Email Support executive will frequently liaise with other departments to obtain relevant information about client orders, verify payment terms, or validate any information necessary to resolve customer queries.
- Collaboration is key in ensuring that accurate data is maintained and that customer interactions remain seamless and efficient.
- Attention to Detail in Data Management:
- HCLTech places high importance on accuracy, and Email Support executives are expected to maintain detailed records of each interaction.
- They will need to validate information before providing any response to customers, which includes managing client databases, ensuring data accuracy, and upholding privacy standards.
Walk-In Interview Details
The Walk-In Drive provides a streamlined recruitment process, allowing candidates to interact directly with the hiring team. Here are the details candidates need to attend:
- Date: 9th – 10th November 2024
- Time: 11:00 AM – 5:00 PM
- Venue: HCLTech Candor Tech Space, Tower 11, 1st Floor, Sector 21, Dundahera Village, Gurugram, Haryana 122022
- Contact Person: Rohit (9205045344)
- https://www.hcltech.com/careers/careers-in-india
What to Bring for the Interview: Candidates are required to carry:
- Two copies of their resume
- A valid ID proof for identification purposes
The on-the-spot interview offers freshers a chance to present their skills in person and demonstrate their suitability for the Email Support role. HCLTech’s hiring team will assess applicants based on their communication abilities, technical understanding of email support, and overall fit for the company culture.
Why Choose HCLTech?
Joining HCLTech as an Email Support executive offers several benefits beyond just a job. Here are some reasons why candidates should consider building their careers at HCLTech:https://www.hcltech.com/careers/careers-in-india
- Global Company with Strong Industry Presence:
- HCLTech is a respected global brand known for its commitment to technological advancement and customer-centric solutions. Joining such a reputable organization provides employees with stability, exposure to industry best practices, and opportunities to grow within a structured environment.
- Professional Development and Career Path:
- HCLTech is committed to its employees’ professional growth, offering a structured career path with opportunities for skill enhancement and promotions.
- Freshers starting their careers in the Email Support role will receive exposure to diverse tasks, which can prepare them for a variety of roles within customer support, project management, and beyond.
- Learning Environment and Skill Development:
- HCLTech provides extensive on-the-job training, mentoring, and support to help new hires succeed. Employees have access to numerous resources and workshops designed to improve both technical and soft skills, making it an ideal place for freshers to learn and grow.
- Supportive Work Culture:
- HCLTech fosters a supportive work environment where teamwork and collaboration are encouraged. Employees are valued not only for their professional contributions but also for their ideas and feedback, making it a positive workplace for personal and professional growth.
- Perks and Work-Life Balance:
- With 24/7 rotational shifts, HCLTech ensures that its employees maintain a healthy work-life balance by offering two rotational days off each week. Additional perks like chargeable cab services and a meal allowance add convenience and comfort to the daily work routine.
Preparing for the Walk-In Interview
To make the most of this opportunity, candidates are encouraged to prepare by:
- Polishing Email Writing Skills: Since email support requires clear and effective written communication, it’s helpful to practice composing professional emails. Applicants should focus on clarity, empathy, and problem-solving tone in their responses.
- Understanding Basic Customer Service Principles: Familiarize yourself with core customer service principles, such as active listening, empathy, problem-solving, and maintaining a positive tone in communication. These skills are crucial for excelling in the Email Support role.
- Researching HCLTech’s Values and Services: A good understanding of HCLTech’s values, mission, and range of services can help candidates align their responses with the company’s goals during the interview.
- Bringing All Required Documents: Ensure that you bring all the necessary documents as specified in the interview details, including your resume copies and a valid ID, to avoid any inconvenience.
Conclusion
The HCLTech Mega Walk-In Drive for Email Support is an exceptional opportunity for fresh graduates to step into a rewarding career with one of the world’s leading IT companies. This role, based in Gurugram, offers exposure to a global work environment, hands-on experience in customer service, and a supportive workplace culture. HCLTech’s emphasis on professional development, teamwork, and career growth makes it an ideal choice for candidates looking to make a mark in the customer service domain.
If you’re a fresher ready to start your journey in customer support and possess strong communication skills, don’t miss this walk-in opportunity with HCLTech.