Genpact, a renowned global professional services firm (NYSE: G), is organizing a mega walk-in drive for freshers in Kolkata. Known for delivering digital transformation solutions, Genpact leverages advanced technologies, analytics, and industry expertise to provide disruptive business outcomes. By integrating principles like lean thinking, design thinking, and digital technologies, Genpact helps its clients gain a competitive edge in their respective industries. This approach, named Lean DigitalSM, is a signature methodology that focuses on bringing efficiency and innovation together.
Walk-in Drive Overview
Experience: 0+ years
Qualification: Any Graduate
Job Location: Kolkata
Role: Customer Service – Non-Voice Roles
Openings: 01
Date & Time:
24th September, 2024
11:30 AM to 1:30 PM
Venue:
Genpact, Imagine Tech Park, 7th floor, Plot no 6, DP Block, Sector – V, Salt Lake, Kolkata.
Job Description
The role offered is centered around providing non-voice customer service. As part of the job responsibilities, you will be expected to uphold high-quality standards in providing resolutions, maintaining consistency in service, and recognizing trends or patterns in customer interactions.
Responsibilities Include:
- Providing Resolutions: Ensure that the quality standards are maintained while providing resolutions to customer queries.
- Content Review & Resolution: Review content provided by customers and suggest appropriate resolutions based on company-prescribed guidelines.
- Trend Recognition: Identify patterns and trends that may require attention and escalate them as needed.
- Providing Insights: Offer valuable feedback and insights to improve user support processes, leading to better customer experience.
- Process & Policy Adherence: Maintain a thorough understanding of the processes, procedures, and policies and apply them in day-to-day activities.
- Customer Service: Offer top-notch customer service, ensuring the customers are satisfied with the resolutions provided.
Qualifications Required
Minimum Qualifications:
- Any Graduate (excluding law graduates) is eligible for this role.
- Freshers who have just completed their studies can apply.
Preferred Qualifications:
- Strong probing skills and an ability to analyze and understand customer queries effectively.
- Problem-solving skills with a customer-centric mindset, ensuring that customer satisfaction remains a top priority.
- Flexibility in work schedules, which might include weekend shifts.
This role at Genpact offers an excellent opportunity for freshers who are looking to start their careers in customer service. Since the job is non-voice based, it is ideal for those who prefer a back-end support role. Freshers can gain valuable experience working in a dynamic environment that fosters growth, innovation, and skill development.
Additional Notes:
- Soft Skills & Flexibility: The ability to work flexible hours, especially on weekends, is a must for this role. It indicates that the company values adaptability and wants employees who can handle changing work environments and schedules.
- Professional Growth: Working with Genpact offers exposure to working with clients from various industries, gaining knowledge and experience across multiple domains.
Key Takeaways:
- The role is perfect for fresh graduates, offering a platform to learn and grow in a reputed global firm.
- It is a non-voice role, which involves solving customer issues without direct interaction over calls, ideal for those who prefer to focus on back-end problem resolution.
- The job provides a solid foundation for understanding business processes, policies, and customer-centric service models.
If you’re a fresh graduate looking to start your career in customer service, Genpact’s walk-in drive is a golden opportunity to step into the corporate world and learn from industry experts.